Sensia IBS Hypnotherapy ("Sensia," "we," "our," or "the app") is a self-guided wellness application for iOS. This Privacy Policy explains how we collect, use, store, and protect personal information when you use Sensia and any related services.
By creating an account or using the app, you agree to this Privacy Policy. If you do not agree, please do not use the app.
When you create an account we collect:
The core function of Sensia is to help you track symptoms over time. You may choose to enter:
This data is entered entirely at your discretion. You decide what you record.
We collect anonymous analytics and crash reports to improve app stability and performance. This data cannot be linked back to you individually and is used solely for technical improvement. It includes:
This data is not used for marketing, advertising profiling, or sale to third parties.
Subscriptions are processed entirely by Apple App Store. We may receive confirmation of your subscription status and entitlement tier. We do not receive or store payment card details.
We use the information we collect to:
We do not use your data for:
We do not sell, rent, or trade your personal information or health data to any third party, and we never will without your explicit informed consent.
We share limited data with trusted service providers who help us operate Sensia. Each provider is bound by contractual data-processing agreements and is permitted to use your data only for the specific service they deliver to us:
We may disclose data if required to do so by law, court order, or a legitimate government request, or if we reasonably believe disclosure is necessary to protect the rights, safety, or property of Sensia, our users, or others.
If Sensia is involved in a merger, acquisition, or sale of assets, your information may be transferred to a successor entity. Any such successor would be required to honour the commitments in this Privacy Policy, and we will notify you of material changes before they take effect.
We treat all symptom logs, check-in responses, and progress information you enter as sensitive health data and apply additional safeguards accordingly:
If Sensia ever introduces optional integrations with Apple HealthKit or other health platforms in the future, we will request your explicit permission before accessing any such data and will update this policy to describe exactly what is accessed and why.
Your account and health data is stored on Supabase infrastructure (hosted on AWS), which provides encryption in transit (TLS) and encryption at rest. We apply reasonable administrative, technical, and organisational safeguards to protect your information.
No system can guarantee 100 per cent security. In the event of a data breach that requires notification under applicable law, we will notify affected users promptly.
We retain your data only as long as your account is active or as required to fulfil the purposes described in this policy. Specifically:
You can delete individual symptom logs directly within the app at any time. To request full account deletion and removal of all associated data, contact us at sensia.support@gmail.com. We will process deletion requests within 30 days. Some information may be retained longer where required for legal, security, or fraud-prevention purposes.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at sensia.support@gmail.com. We will respond within the timeframe required by applicable law (generally 30 days).
If you are located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your personal information.
If you are located in the European Economic Area or United Kingdom, you have rights under the GDPR or UK GDPR, including the rights listed above. Our legal basis for processing your data is:
Data collected through Sensia may be transferred to and processed in the United States, where our service providers operate. Where required, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.
Sensia uses the following third-party services. Each is governed by its own privacy policy:
We do not embed social media trackers, advertising SDKs, or cross-site tracking technologies in the app.
Sensia is intended for users aged 13 and over. We do not knowingly collect personal information from anyone under the age of 13. If you are aged 13–17, you confirm that you have your parent or guardian's permission to use the app. If you believe a child under 13 has provided us with personal information, please contact us at sensia.support@gmail.com and we will delete it promptly.
Sensia is operated from Australia. If you access the app from outside Australia, your information may be transferred to and processed in Australia and in other countries where our service providers operate (including the United States). By using Sensia, you consent to this transfer. We take steps to ensure that any international transfers comply with applicable data-protection law.
We may update this Privacy Policy from time to time. The current version will always be available at the Privacy Policy URL listed on the App Store and on this page. If we make material changes — particularly to how we handle health data — we will notify you via an in-app message or email (where we hold your address) before the changes take effect. Continued use of the app after the effective date of an update constitutes acceptance of the revised policy.
For any privacy-related questions, requests, or concerns, please contact us:
We aim to respond to all privacy-related enquiries within 5 business days and to complete all formal rights requests within 30 days.